Shipping Policy
Clear shipping expectations for order processing, shipping rates, carrier transit, address changes, and delayed packages.
Shipping estimates are provided at checkout and in order communications. Delivery timing can change because of carrier handling, weather, address review, holidays, or service interruptions.
Contact Customer Care with the page name, product name, order number, or checkout context that raised the question. Do not include card numbers or passwords in support messages.
Processing
Eligible items are prepared after payment authorization and order review are complete. If a shipping date is stated, orscmakeyon should have a reasonable basis for that date before presenting it to customers. If no shipping date is stated, orders should ship within 30 days or customers should receive a clear delay notice and any required refund or cancellation option.
- Order details are reviewed before packing.
- A promised ship date should be based on available stock, packing capacity, and carrier handoff timing.
- Customers should check product options, address details, and contact information before submitting checkout details.
- Orders are packed after the order is accepted.
Shipping Rates
Shipping rates, taxes, and carrier methods are shown during checkout before the order is submitted. Rates may vary by destination, item count, service level, promotions, and carrier availability.
- Rates may vary by destination and service level.
- Promotional thresholds should appear before checkout submission when they apply.
- Customers should review the final shipping method and cost before placing an order.
Transit Estimates
Carrier transit estimates can shift because of address review, weather, service interruptions, holiday volume, or local handling. When a promised shipping date cannot be met, customer communication should explain the delay and offer the choice to wait or cancel for a refund where required by law.
- Estimated delivery dates are not guaranteed unless expressly stated.
- A delay notice should include the revised timing when available.
- Carrier scans may take time to update after handoff.
Address Changes
Customers should contact customer care quickly if an address needs review. Changes may not be possible once packing, label creation, or carrier handoff begins, so the cleanest experience is to confirm the shipping address before checkout submission.
- Include the checkout email and destination ZIP code when asking for help.
- Do not enter sensitive payment details into support messages.
- Address changes are handled only through secure support channels.
Missing Or Delayed Packages
Customers should review carrier scan history first, then contact customer care with the order email, destination ZIP code, and the product names involved. Support can help gather available information without representing a package outcome before carrier or fulfillment records confirm it.
- Carrier scan gaps can happen during transfers.
- Support may ask for the shipping address to verify the request.
- Refund or replacement decisions depend on available records and applicable law.